ENTERPRISE TRUST CENTER // REFUND & CANCELLATION POLICY

Refund & Cancellation Policy. Fair, Transparent Billing.

We believe in transparent billing and fair subscription practices. This policy explains how subscriptions, cancellations, and refunds are handled for Automataiz services.

Terms & Conditions

Cancel Anytime

1-Click Self-Service

GST Compliant

Automated Tax Invoices

Zero Lock-In

Month-to-Month Flexibility

30-Day Export

Full Data Portability

1. Overview & Subscription Model

Foundational principles governing our digital SaaS subscription billing and transparency.

Transparency

At Automataiz Technologies, we are committed to providing an enterprise-grade AI Business Operating System with completely transparent billing, clear contract terms, and frictionless account administration.

Automataiz is delivered as a cloud-hosted Software-as-a-Service (SaaS) platform. Because our platform provisions immediate computational resources, unified CRM storage, multi-channel messaging infrastructure (WhatsApp WABA, SMS, IVR), and AI processing capacity upon subscription activation, this Refund & Cancellation Policy outlines the exact rules and timelines governing subscription modifications, cancellations, and refund eligibility.

2. Subscription Plans, GST & Billing Cycles

Monthly, annual, and custom enterprise tiers, automated recurring cycles, and GST tax invoicing.

Billing Framework

Automataiz offers subscription tiers billed on either a recurring monthly or annual basis:

Monthly Subscriptions

Billed in advance every 30 days. Provides ongoing operational flexibility with month-to-month commitments.

Annual Subscriptions (Save 27%)

Prepaid for a 12-month term at heavily discounted annual rates (e.g. ₹69,999/yr for Standard, ₹89,999/yr for Coaches OS).

GST & Tax Compliance:All subscription charges in India are subject to standard Goods and Services Tax (GST). Official GST tax invoices with your corporate GSTIN are generated automatically upon successful transaction settlement.

3. Cancellation Policy & Self-Service Portal

How to cancel subscriptions easily with zero hidden lock-ins and full end-of-term access.

User Control

You may cancel your Automataiz subscription at any time directly through your self-service workspace administrative billing dashboard.

Full Access Until End of Paid Term:When you cancel, your account remains 100% fully active with all 12 modules, AI agents, and CRM pipelines available until the conclusion of your current prepaid billing cycle.

No Future Recurring Charges:Upon confirming cancellation, automatic renewals are halted immediately. Your payment method will not be debited for subsequent billing periods.

30-Day Data Export Grace Period:Following the end of your billing cycle, your workspace enters a 30-day grace period during which you can download full CSV/JSON exports of all CRM records, customer lists, and financial invoices before permanent data sanitization.

4. Refund Eligibility & Evaluation Process

Criteria, review workflows, and standard payment processor turnaround times.

Refund Rules

Because Automataiz provides instant software provisioning, metered telephony gateway integrations, and real-time AI compute allocation, recurring SaaS subscriptions are generally non-refundable once the billing period has commenced.

7-Day Initial Satisfaction Review (New Subscriptions Only)

For first-time subscribers experiencing verifiable technical barriers that our engineering support team is unable to resolve within 7 calendar days of initial account activation, you may submit an evaluation request to billing@automataiz.com.

•Evaluation Timeline: Refund evaluation requests are reviewed by our billing compliance desk within 2 to 3 business days.

•Payout Method: Approved refunds are credited exclusively back to the original source payment instrument (UPI, credit/debit card, or net banking) via our payment gateway partners (Razorpay/Stripe).

•Bank Settlement Turnaround: Banks and card networks typically reflect refunded settlements in your statement within 5 to 7 standard banking days.

5. Non-Refundable Services & Consumed Assets

Explicit exclusions including consumed metered credits, setup services, and third-party fees.

Exclusions

Under no circumstances are refunds provided for consumed operational resources or customized professional deliverables:

✕Past completed billing cycles and utilized software terms

✕Consumed telephony fees (WhatsApp WABA conversation charges, SMS credits, IVR minutes)

✕One-time white-glove onboarding and data migration engineering fees

✕Custom AI model fine-tuning and proprietary workflow design services

✕Domain registrations, SSL certificates, or custom dedicated IP allocations

✕Third-party marketplace plugin licenses purchased through the App Store

6. Annual Subscription Terms & Renewals

Terms governing prepaid 12-month commitments and renewal notification schedules.

Annual Terms

Annual subscriptions grant substantial cost savings (saving up to 27% compared to monthly billing) in exchange for a full 12-month operational commitment.

Annual subscriptions are non-refundable mid-term. If you cancel an annual plan, you will continue to enjoy uninterrupted enterprise access for the remainder of the 365-day period, and your subscription will not renew upon anniversary expiration.

We transmit automated renewal reminders to the account administrator 30 days and 7 days prior to any annual renewal date.

7. Enterprise Agreements & Custom Contracts

Custom terms governing multi-location franchises, reseller licenses, and dedicated SLAs.

Enterprise MSA

Enterprise plans, White-Label SaaS reseller partnerships, and customized multi-tenant deployments are governed by individually executed Master Services Agreements (MSAs) and Statements of Work (SOWs).

In the event of any conflict between these standard public Terms and a signed Enterprise MSA, the terms of the signed Enterprise MSA shall prevail.

8. Failed Payments, Grace Periods & Reactivation

Automated retry cycles, 7-day operational grace periods, and instant reactivation.

Payment Recovery

If a recurring subscription payment fails due to card expiration, insufficient funds, or banking network timeouts:

1. Smart Retries:Our billing system attempts automated payment retries over a 7-day window and dispatches instant notification alerts to your administrator.

2. 7-Day Grace Period:Your live workflows, funnels, and CRM pipelines remain operational during this 7-day window to prevent business disruption.

3. Account Suspension & Instant Restoration:If outstanding balances remain uncollected after 7 days, platform access is paused. Updating your payment instrument restores full access immediately with zero data loss.

9. Promotional Pricing, Discounts & Coupons

Conditions governing introductory campaigns, coupon codes, and renewal adjustments.

Offers

Special promotional rates, launch campaign discounts, or coupon credits are valid strictly for the specified introductory period.

Upon expiration of the promotional term, subscriptions automatically renew at standard published rates unless modified or cancelled prior to the renewal date.

10. Exceptional Circumstances & Billing Errors

Immediate 100% correction and refund guarantee for technical glitches or duplicate charges.

Guaranteed Fair Play

In the rare event of a verified technical glitch, double billing, or unauthorized duplicate transaction caused by payment gateway timeouts, Automataiz guarantees an immediate 100% refund of the duplicated amount without delay.

Please report any suspected transaction discrepancy to billing@automataiz.com with your transaction reference number for priority resolution within 24 hours.

11. Policy Updates & Revision Versioning

Notice protocols for updates to this Refund and Cancellation Policy.

Governance

Automataiz reserves the right to modify this Policy to reflect evolving banking regulations, platform features, or payment methods.

Current Version: v1.0 (Official Release)Effective: January 1, 2025

12. Billing Support & Help Desk

Direct communication channels for our Billing and Accounts team in Bhubaneswar.

Direct Contact

Our billing specialists are available to answer any questions regarding subscriptions, invoices, GST credits, or plan adjustments:

Automataiz Accounts & Billing Desk

Department: Finance & Customer Success

Corporate Office:Automataiz, Om City, Mancheswar, Bhubaneswar, Odisha – 751017, India

Dedicated Billing Email:billing@automataiz.com

CC: hello@automataiz.com

Direct Helpline:+91 8338091603

Response Commitment:Under 24 business hours guaranteed

Email Billing Support View Pricing Plans & ROI Calculator →

Need Help With Subscriptions or Invoices?

Our dedicated billing team in Bhubaneswar is ready to assist with account adjustments, GST invoicing, and payment inquiries.

Contact Billing Team